Passengers

CountyMapVolunteer Transportation Services (or VTS) was created in 2013 to fill the transportation gap for adults with permanent or temporary disabilities, veterans, and individuals 50 and over, in order to enhance quality of life by providing access to daily life activities.

Service is limited at this time. However, VTS is currently maintaining a passenger inquiry list for people interested in being passengers in Anson, Cabarrus, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, and Union Counties. Service is contingent upon recruiting and training certified volunteer drivers.

Who is eligible?
The service is targeted to adults 50 years and older, veterans, and adults with permanent or temporary disabilities.

Where can I go?
Destinations can include medical offices, shopping, visiting family, etc. Our service area covers the nine counties of the Centralina area shown on the map below.

Can I use this service for emergencies?
VTS provides transportation for daily life activities. VTS is not an ambulance service. For emergency transportation, dial 911.

When are rides available?
All trips are based on availability of volunteers, but rides are most often available from 8 a.m. to 8 p.m., Monday through Friday, and 8 a.m. to 5 p.m. Saturdays and Sundays.

How much does this service cost?
Rides are provided at no cost to the passenger, although donations are encouraged and appreciated.

Can someone ride with me?
Yes, each passenger may bring one escort to help them with mobility needs. Each escort will need to be approved by VTS before accompanying any passenger. Children are not permitted.

How do I become a passenger?
Call the VTS Customer Service Center at 844-887-7433 (844-VTS-RIDE) to get on the inquiry list. Due to a limited number of volunteers, VTS is currently accepting new passengers in areas where volunteers are available.  If you would like to become a passenger, please contact VTS to find out more information.  For a copy of our passenger application, please click here.

How do I schedule a trip?
Once approved as a VTS passenger, you can begin requesting rides by calling VTS scheduling at 844-887-7433 between 9 a.m. and 4 p.m., Monday through Friday. Please call at least 72 hours before you need your ride. Requests can be made up to 30 days in advance. All requests are not guaranteed to be fulfilled as we rely solely on volunteer drivers.